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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1 2  Previous   Next
I can't upload to online collection, but I can download
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DVD Profiler Unlimited Registrantvicious_boy
Registered: April 5, 2011
Norway Posts: 15
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So I was gonna update my online profile because I'd moved two titles from Ordered to Owned. I wasn't able, I just got an error message. I mainly use iPad, but when i tried to download on iPhone it went fine. I thought I would try uploading on the iPhone, but I got the same message. It's the same for my mom, although she has an Android phone and an iPad.
 Last edited: by vicious_boy
DVD Profiler Unlimited Registrantnanoron
Registered: June 20, 2015
Posts: 88
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Try it again. I just had the same problem, but now it seems to work fine.
DVD Profiler Unlimited Registrantnanoron
Registered: June 20, 2015
Posts: 88
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Here's what I did after experiencing your exact problem. I don't know if it changed things but here it is. I connected my iiPad directly to my PC and synced. I then uploaded to the online database from my PC. I then downloaded it to my iPhone. Everything seemed to work on my iPhone so I tried again downloading and uploading from my iPad to the online database and it worked.
DVD Profiler Unlimited Registrantvicious_boy
Registered: April 5, 2011
Norway Posts: 15
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Quoting nanoron:
Quote:
Try it again. I just had the same problem, but now it seems to work fine.


I did just now, but it didn't work.

Quoting nanoron:
Quote:
Here's what I did after experiencing your exact problem. I don't know if it changed things but here it is. I connected my iiPad directly to my PC and synced. I then uploaded to the online database from my PC. I then downloaded it to my iPhone. Everything seemed to work on my iPhone so I tried again downloading and uploading from my iPad to the online database and it worked.


Okay, I'll try this then. Thank you.
benji888578
Registered: February 18, 2018
United States Posts: 1
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Me too, I haven’t tried downloading, but trying to update my collection as I’ve added titles via iPad and it won’t upload I get an error. It signs in fine, but error when it gets to the update collection step.

…just after the server update I was unable to sign in, so I waited and now I can sign in but it won’t update, anyone else having this issue?
DVD Profiler Unlimited Registrantnanoron
Registered: June 20, 2015
Posts: 88
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I just uploaded my files from my iPad and got an error at the end. However, it seemed to upload OK and I could download to other devices. Not sure what this means.
DVD Profiler Unlimited Registrantjamesbrennan
Registered: June 2, 2008
Posts: 2
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Hi guys, my dvd profiler is now crashing when trying to upload and save my collection. It’s happening both from my iPad and iPhone, which are updated to the latest iOS versions.

Any simple suggestions or is this an issue with Invelos themselves? Has only been happening for a few days now, was fine before then. Cheers
DVD Profiler Unlimited Registrantnanoron
Registered: June 20, 2015
Posts: 88
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Is it actually crashing or are you just getting an error message to try again later? That's what I've been getting. But as I said before, the upload still works. Check your upload database count before and after you try to upload. Then try downloading to another device and see if your changes are there.
DVD Profiler Unlimited RegistrantHampthon
Registered: November 27, 2020
Denmark Posts: 1
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i get an error when trying to upload, but the movies are added to the collection but without the correct data
http://invelos.com/dvdcollection.aspx/campthon
All the movies i have added is not awailable to view in the collection but takes up a number.

Im only using my iphone

FIXED: I downloaded the collection to PC, and then uploaded again, then everything works as usual.
 Last edited: by Hampthon
DVD Profiler Unlimited Registrantnanoron
Registered: June 20, 2015
Posts: 88
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I just noticed this odd behavior when uploading. If I upload a new title without making any changes to it, it uploads properly even though I get an error message. However, if I add any personal info before I upload, I get the error message, but it doesn't upload anything. Similarly, if I add info to an existing title and then upload, it doesn't upload that new info. Interestingly, if I delete a title and then upload, it uploads properly and I don't get an error message. So it seems the new server is not uploading personal data properly. I hope the powers that be check this problem out and correct things. Otherwise the only way to get personal data into your online database is through a PC upload.
DVD Profiler Unlimited Registrantnanoron
Registered: June 20, 2015
Posts: 88
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After reading Hampthon's comment more carefully, I checked my online data base via the website after uploading a new title and noticed, as he did, that while it added the title number, the name was blank. So I guess it is not a good idea to upload from your iPad until this issue is fixed. So I'll just be syncing my iPad to my PC for now and then uploading from there to my online database.
Werner_Wittich
Registered: November 17, 2012
Germany Posts: 3
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I'm not able to update zje online DB with the PC App, cause I only have a registration for the iOS App. And now?
DVD Profiler Unlimited Registrantnanoron
Registered: June 20, 2015
Posts: 88
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If you don't have the PC app, you are pretty well screwed until they fix this issue. Let's hope they do.
Werner_Wittich
Registered: November 17, 2012
Germany Posts: 3
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Thanx.
Do you think invelos would fix the problem?
I think they are not interested in this product and their customers anymore.
Is invelos still existing?
Is there an other valuable product and can I transfer my data?
DVD Profiler Unlimited Registrantnanoron
Registered: June 20, 2015
Posts: 88
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Since this an issue caused by the recent server upgrade, there is a chance that it will be corrected.
DVD Profiler Unlimited RegistrantRMC
Registered: August 22, 2017
United Kingdom Posts: 64
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I'm having a similar problem but only have an iPad, no desktop version.
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